Responsible Gambling at Wild Card City Casino

At Wild Card City Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Wild Card City Casino operates under a strict responsible gambling framework in compliance with Australian regulations and industry best practices. We are dedicated to preventing problem gambling and protecting vulnerable individuals, including minors. Our team continuously monitors player behaviour and is trained to identify signs of gambling harm.

Are You Gambling Responsibly?

Responsible gambling means staying in control of how much time and money you spend. Ask yourself the following questions:

Do you gamble with money you cannot afford to lose?
Do you chase losses by continuing to play after losing?
Has gambling affected your relationships, work, or finances?
Do you feel anxious or irritable when you are not gambling?
Do you hide your gambling from family or friends?
Do you borrow money to fund your gambling?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on our platform or reach out to a support service.

Responsible Gambling Tools

Wild Card City Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Restrict the maximum amount you can lose within a specified time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Wild Card City Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or via live chat available 24/7.

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be done for periods ranging from 3 months to a lifetime. We strongly encourage players who are struggling to register with BetStop.

Visit BetStop — Australia's National Self-Exclusion Register

Protection of Minors

Wild Card City Casino strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our site, the account will be immediately suspended and investigated.

We recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. Common warning signs include:

Spending more time or money on gambling than intended
Feeling the need to gamble with increasing amounts to get the same excitement
Repeated unsuccessful efforts to cut back or stop gambling
Neglecting work, family, or personal responsibilities due to gambling
Gambling to escape stress, anxiety, or depression
Lying to others about gambling habits
Relying on others to cover financial losses caused by gambling

Support Services in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week.

Gambling Help Online

Gambling Help Online provides free counselling, information, and support for people affected by gambling problems across Australia.

Phone: 1800 858 858 (free call, available 24/7)
www.gamblinghelponline.org.au

Lifeline Australia

Lifeline provides crisis support and suicide prevention services. If gambling is affecting your mental health, please reach out.

Phone: 13 11 14 (available 24/7)
www.lifeline.org.au

Beyond Blue

Beyond Blue offers support for anxiety, depression, and other mental health conditions that may be linked to or worsened by problem gambling.

Phone: 1300 22 4636 (available 24/7)
www.beyondblue.org.au

Financial Counselling Australia

If gambling has caused financial difficulties, free financial counselling is available through the National Debt Helpline.

Phone: 1800 007 007
www.ndh.org.au

Tips for Gambling Safely

Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Treat gambling as entertainment, not a source of income
Take regular breaks and set time limits for your sessions
Never chase your losses
Do not gamble when you are stressed, upset, or under the influence of alcohol
Balance gambling with other leisure activities
Keep track of how much time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated responsible gambling team is available 24 hours a day, 7 days a week to assist you with any concerns or to help you activate any of the tools described on this page.

Email: [email protected]
Live Chat: Available directly on our website, 24/7

All responsible gambling requests, including self-exclusion and limit adjustments, are processed promptly and treated with complete confidentiality.

Last updated: June 2026