Privacy Policy for Wild Card City Casino

Effective Date: 1 June 2026

Welcome to Wild Card City Casino (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in Australia.

1. Information We Collect

We may collect the following types of personal information:

Identity Information: such as your name, date of birth, and gender.
Contact Information: including your email address, postal address, and phone number.
Account Information: username, password, and other registration details.
Financial Information: payment details, transaction history, and billing information.
Technical Data: IP address, browser type, device information, and log data.
Usage Data: information about how you use our website and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect your personal information through:

Direct interactions when you register an account, fill out forms, or communicate with us.
Automated technologies such as cookies and tracking tools when you visit our website.
Third parties, including payment processors, identity verification services, and marketing partners.

3. Use of Your Information

We use your personal information to:

Provide, operate, and maintain our casino services.
Verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
Process transactions and manage your account.
Communicate with you, including sending important updates, promotional offers, and customer support.
Improve our website, services, and marketing efforts.
Prevent fraud and ensure security.

4. Disclosure of Your Information

We may disclose your personal information to:

Third-party service providers who help us operate our business, such as payment processors, IT providers, and marketing agencies.
Regulatory authorities and law enforcement agencies as required by law or to protect our rights.
Other entities involved in the operation of our casino, including affiliates and partners.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

5. International Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure that any such transfers comply with applicable privacy laws and that your information is protected.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the right to:

Access and obtain a copy of your personal information.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to legal obligations.
Object to or restrict the processing of your personal information.
Withdraw consent at any time where processing is based on consent.
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content and advertising. You can manage your cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Phone: +61 2 1234 5678
Mailing Address:
Wild Card City Casino
Privacy Officer
123 Casino Avenue
Sydney, NSW 2000
Australia

For more information about privacy rights in Australia, you can visit the Office of the Australian Information Commissioner (OAIC).